Customer Success Manager – SHK & Elektro (m/f/d)

You are a proactive, communication-strong personality with experience in the B2B-SaaS environment that strategically develops and manages customer relationships. Your mission You actively develop our customers, secure their long-term success with our software and create sustainable growth for both sides.

You enter our customers along the entire customer journey – from onboarding to usage to further development. You go proactively and regularly to customers to actively control their success. You closely accompany onboardings and make sure that customers work successfully with our software from the outset. You will also conduct check-ins and consultations to optimize usage and create sustainable added value. You recognize risks early on, identify optimization potentials as well as upsell and cross-selling opportunities. In addition, you work closely with sales, support and product teams to continuously improve customer experience. You analyze customer feedback and introduce this into product development in a structured manner. You do not work in classic support – your focus is clearly on active customer development instead of reactive problem processing.

You are an extroverted, contactful personality with high proactivity. You have the pleasure of actively addressing customers and building long-term relationships. You combine strong customer orientation with commercial thinking and recognize potentials. You also work structured and data-driven with focus on measurable results. You understand the SaaS-B2B-Customer-Journey as well as KPIs like NPS, CSAT, adoption and Churn. You can distinguish between operational support and strategic customer development. You also convince by communication strength and build confidence. You have an affinity for software and a good understanding of customer needs. Ideally, you have experience in customer success, account management or a similar environment (a study or comparable experience is beneficial). .