Performance Manager Customer Care (m/w/d)

Finding the best minds for the most diverse tasks and connecting people and technologies every day - our customers appreciate FERCHAU. Support us: to raise technologies to the next level, face challenges and work on the innovations of tomorrow - for this we need FERCHAU Expert: both as you. Together, we help companies find the best talents and design the technologies of tomorrow! Be part of our success story.

Account Manager (m/w/d) Potsdam Your Responsibility Area Strategic and Operational Control of External Contact Center Partners including Target and KPI Monitoring Efficient partner management to ensure service quality, productivity and customer satisfaction Initiation and implementation of optimization projects for continuous performance improvement Ensuring compliance with corporate policies, legal requirements and internal standards as part of outsourcing Risk management and quality assurance of all outsourced processes We're waiting for you. Our services. These are your prospects for the future Collaborative and digital work with tools from SAP, Microsoft, Salesforce, Atlassian Satte discounts with shopping discounts, for example when traveling, electronics or cars With us you can take responsibility and develop yourself Fruit basket and snacks for small hunger in between

This brings you successfully completed studies or a commercial training with many years of professional experience Ideally 2-3 years of professional experience in customer care or a comparable position Embossed negotiation skills in handling service providers Wide expertise in KPI management German and English knowledge (C1), Spanish of advantage JOBV1_EN