Seminar and Customer Management Employee (m/f/d)

What you do with us: The focus of your activity is on the personal advice and support of our customers. Educational leave is a positive topic: Many people turn to us because You want training. This is exactly where your work starts. You advise on our seminars, accompany bookings, registrations and cancellations and are a reliable contact person from the first request to the seminar participation. You are responsible for the organizational handling of the seminar bookings and make sure that our customers receive all relevant information in time, such as by final confirmations as well as information on accommodation, room questions and organizational framework conditions. You explain processes in a comprehensible manner, keep an overview and ensure clear and reliable information. Communication belongs to your everyday life. Whether by email or by phone: You answer questions, find solutions and work service-oriented. Many contacts are short, some more detailed. It is always about supporting friendly, clear and binding. Your activity also includes dealing with formal processes, for example as part of the recognition of educational leave or in funding matters. You perform these tasks in a structured and reliable manner and connect them with a service-oriented look at the concerns of our customers. Your work is complemented by commercial tasks such as creating and editing customer bills and maintaining our internal database as a solid basis for a well-functioning service in the background. In daily exchange with our customers, you will notice the topics that are particularly popular. You bring these impressions to the team and contribute to the further development of our seminar offer.

What you bring: A completed commercial training or a comparable qualification At least 3 years of professional experience in a comparable field (e.g. customer service, administration, event management) Communication strength – whether on the phone or in writing – and a friendly, binding occurrence Experience in handling customers and in the structured processing of inquiries Safe handling of MS Office, in particular Outlook, Word and Excel, experience in or openness for supporting use of AI as well as readiness to incorporate into our database A responsible way of working and reliability in dealing with tasks and agreements Joy in continuing education and the ability to keep track of high levels of communication

What awaits you with us: A motivated and collegial team in a small villa in Lohmar A meaningful working environment with social added value Option on home office and sliding time control outside our core times Flat hierarchies, short decision-making and much self-responsibility A varied activity, in which communication, organization and care go hand in hand A workplace with a positive working atmosphere – because our topics make joy