Intern CX Measurement & Insights (Mandatory Internship)

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003TZZ At Mercedes-Benz we shape the future of mobility with passion and innovative strength. Marketing & Sales is responsible for sales, after-sales, marketing and product management for Mercedes-Benz Cars and is driving the global customer experience strategy forward.

The CX Measurement & Insights team takes a key role in this transformation by ensuring that customer feedback is transferred to implementable insights and that our company continues to offer first-class customer experiences. As part of the new CX Engine initiative, Mercedes-Benz is strengthening its capabilities to measure and analyze customer experience. The CX Engine is a software-based platform that brings together and evaluates experience and operating data from all customer contact points – digitally and physically – to identify targeted improvements along the customer journey. Your tasks in detail: Support in controlling technical requirements and configurations on the Qualtrics-based CX Engine Platform

Preparation, implementation and follow-up of meetings, workshops and coordination with global stakeholders

Working with the introduction and optimization of the outer loop management system for customer feedback

Analysis of experience data and support in the further development of text analysis and reporting solutions

Support for international rollouts and the integration of new functions and markets

The activity can start from January 2026.

Studies in the field of Analytics & Data Science, Psychology, Business Administration, Behavioural Economics or Data Driven Marketing

Experience with analytics or BI tools

Very good English knowledge, German knowledge of advantage

Basic knowledge of cloud infrastructure and data pipelines

Understanding the customer journey and relevant marketing touchpoints desirable

Analytical, structured and solution-oriented mode of operation

Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (SBV-Zentrale@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers