Werkstudent*in Customer Experience (m/w/d/-)

We are a colorful team of over 280 congstars and are one of the best employers and leading mobile providers in Germany. You can find us in the heart of Cologne in the beautiful Rheinauhafen or remote in the Homeoffice. As part of Deutsche Telekom, we offer the best of both worlds: We combine flexibility of a start-up with the security of a group in the back. Diversity inspires us - our own and yours. With us it is allowed and even desired to question things. What we're doing is really fun and you'll notice. We are colorful, we are creative and we have Bock - on you!

Make what users experience: support in the analysis of web and app use (e.g. session replays, click behavior, performance indicators, usability KPIs) Understanding and improving customer satisfaction: deriving technical and user-related optimization potentials together with service providers and specialist departments Develop and promote use cases: You not only help with existing issues - you can also set up your own hypotheses, develop applications and proactively introduce new ideas Communication and coordination: exchange with various departments (e.g. customer service, product, UX team) and with English-speaking service providers, e.g. to configure dashboards or to enrich insights

Interest in UX, Digital Analytics & Customer Experience Basic understanding of data, metrics & KPIs Good communication skills, also in English Curiosity, initiative and ability to work into new tools Studies in a suitable area: e.g. business, communication, psychology, data science, media, computer science, etc. - we are open

A varied activity with a steep learning curve, self-responsibility and design possibilities Flexible working hours and hybrid working model at the Rheinauhafen (currently up to 70% remote work possible) Workation (up to 20 days/year in EU countries) Free access to a Mental Health Platform incl. individual and group sessions as well as webinars with psychological experts and coaches for your mental well-being as well as other extensive health services Attractive salary: Our minimum is 14€ gross / hour We work at eye level, you are at meetings as well as at celebrations JOBV1_EN