Service Owner / Expert - SAP Inventory und Warehousing

Rheinmetall AG, headquartered in Düsseldorf, is an integrated technology group for an equally substantial and internationally successful company that is active in various markets with an innovative product and service spectrum. Rheinmetall is a leading international system house in the defense industry. The focus on sustainability is an integral part of the Rheinmetall strategy. By 2035, the company aims to achieve CO2 neutrality. Through our work on different fields, we take responsibility at Rheinmetall in a dramatically changing world. With our technologies, products and systems, we create the indispensable basis for peace, freedom and sustainable development: security. The group structure includes the five divisions Air Defence, Digital Systems, Naval Systems, Vehicle Systems and Weapon and Ammunition. Discover Rheinmetall as an employer: www.rheinmetall.com

Responsibility for service support incl. Customizing and development as well as ensuring ongoing operations for SAP EWM and SAP WM/MM-IM services Further development and implementation of the service roadmap for the relevant service offers Consultancy and support of our business partners in the context of process support, optimization and new development and design of the business processes in the area of Logistics/Warehouse Management and their systemic implementations Cooperation & (partial) project management in innovative SAP projects incl. Requirements Analysis, Conception, Implementation and Testing Budget responsibility for the services Professional leadership of our internal SAP consultants and developers as well as control and coordination of external service providers Coordination and ticket disposition in the incident, change and service request management as well as ensuring internal performance accounting as well as SLAs and KPIs Responsibility for the 2nd Level Support for Incident, Change and Service Request Management and Anprechpartner for our Global Key Users Creation of technical solutions and implementation concepts as well as realignment of existing applications, in particular in the field of warehouse management Ensuring and cooperation in creating the program, system and user documentation Voting and ensuring SLA and KPI monitoring. This location can be occupied at the locations in Düsseldorf, Kassel, Bremen, Kiel, and Unterlüß or possibly remotely.

Successfully completed studies of (economic) informatics, economics or training with a comparable background Comprehensive knowledge in the field of service operation and user support of logistics-related applications (SAP and non-SAP) Multiannual professional experience in consulting and application and service management, especially in the SAP ERP and EWM environment Multiannual experience in managing external service providers and in the technical coordination of internal employees Funded, comprehensive knowledge about business processes in the field of warehouse and inventory management and adjacent logistics processes Good to very good knowledge in the field of SAP EWM as well as in the SAP WM and MM-IM Wide-ranging knowledge and experience in business process modeling as well as IT service management and ITIL Knowledge of the support of SAP-EWM interfaces and the connection of non-SAP systems (e.g. MFS, PickbyVoice, high-bay storage systems etc.) Very good knowledge of German and English in word and writing Self-responsible action combined with active teamwork and a result-oriented operation High service and service orientation combined with high flexibility, durability and readiness to use Intercultural competence and project-related (international) readiness (10-20%)

At our locations we offer in you: Employee success share Attractive remuneration Flexible working time models and mobile work Occupational pension Fitness and health services Bike Leasing Corporate Benefits Platform Germany Ticket as a Job Ticket Individual and diverse external as well as internal development possibilities, including at the Rheinmetall Academy and via an e-learning platform Professional integration process accompanied by a digital onboarding tool