Team Lead Helpdesk EMEA (m/f/d)

Your duties You take over the professional and disciplinary leadership and further development of a Helpdesk team in the EMEA region The responsibility for trouble-free provision of the End User Services lies with you in close cooperation with your team You ensure complete processing and solution of all incoming IT tickets and work closely with relevant specialist departments As a central contact person, you coordinate cooperation with internal and external stakeholders as well as international subsidiaries You analyse existing service-desk processes, drive continuous improvements and derive optimization measures from them In global projects and initiatives, you actively participate and support the introduction and implementation of uniform standards Your profile You have a successfully completed IT training or a study of computer science, software technology or a comparable qualification Multiannual professional experience in the IT environment, ideally in the Helpdesk or Support, bring you with and know typical service processes safely First experience in the professional or disciplinary leadership has already been able to gather and develop teams targeted further Finding knowledge of operating systems as well as end-user hardware and software will allow you to efficiently analyze problems You convince with very good knowledge of English, a pronounced service orientation and a sense of responsibility and flexibility Your enforcing ability, team skills and leadership skills will bring you in and work quickly into new topics as well as IT infrastructure and ITIL processes

Your profile You have a successfully completed IT training or a study of computer science, software technology or a comparable qualification Multiannual professional experience in the IT environment, ideally in the Helpdesk or Support, bring you with and know typical service processes safely First experience in the professional or disciplinary leadership has already been able to gather and develop teams targeted further Finding knowledge of operating systems as well as end-user hardware and software will allow you to efficiently analyze problems You convince with very good knowledge of English, a pronounced service orientation and a sense of responsibility and flexibility Your enforcing ability, team skills and leadership skills will bring you in and work quickly into new topics as well as IT infrastructure and ITIL processes

An activity in an international environment Personal and esteeming coexistence A future-proof workplace Flexible working hours and in many areas the possibility of mobile work Individual incorporation, supplemented by extensive introduction training Occupational pensions (indefinite employment) Free additional hospital insurance Support in various situations of life (e.g. childcare, care, personal questions, etc.) through cooperation with a service provider Free lunch from Monday to Friday