Intern CX Measurement & Insights (Mandatory Internship)

Life is always about becoming... Becoming means going on a journey to be the best version of our future selves. While we discover new things, we will face challenges, master them and grow beyond our individual limits.

Apply for a job at Mercedes-Benz and find your individual role and workspace to unleash your talents to the fullest. Empowered by visionary colleagues who share the same pioneering spirit. Joining us means becoming part of a global team that aims to build the most desirable cars in the world. Together for excellence.

Job ID: MER0003TZZ The CX Measurement & Insights Team plays a key role in leading this transformation, ensuring that customer feedback becomes actionable insight and that our organization continues to deliver best-in-class experiences. As part of the new CX Engine initiative, Mercedes-Benz is enhancing its customer experience measurement and analysis capabilities. The CX Engine is a software-based platform that consolidates and analyzes experience and operational data from all customer touchpoints — digital and physical — to identify opportunities for improvement across the journey. You will master these tasks: Support the technical steering and system configurations on the Qualtrics-based CX Engine platform

Prepare, conduct, and follow up on committee meetings, workshops, and global stakeholder calls

Contribute to the rollout and optimization of the Outer-Loop Management system for customer feedback

Analyze experience data and assist in refining text analytics and reporting solutions

Support system rollouts in new markets and assist in integrating additional features and capabilities

The activity can begin January 2026

Studies in the field of Analytics and Data Science, Psychology, Business Administration, Behavioral Economics, or Data-Driven Marketing

Experience with analytics or BI tools

Fluent in English; English skills are an advantage

Familiarity with cloud infrastructure and basic data pipelines

Understanding the customer journey and marketing touchpoints preferred

Structured, data-driven, and proactive approach to work

Please note that your internship at this location must be mandatory. Additional information: We look forward to receiving your online application, including a resume, cover letter, certificates, current certificate of enrollment stating your semester, proof of mandatory internship if, and proof of the standard period of study. Please remember to mark your documents as ''relevant for this application' in the online form and observe the maximum file size of 5 MB. You can find further information on the hiring criteria here. Severely disabled applicants and applicants with equivalent status are welcome! The representative for severely disabled employees (SBV-Zentrale@mercedes-benz.com) will gladly support you in the application process. HR Services will be happy to help you with any questions you may have about the application process. You can reach us by email at myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mon-Fri 10am-12pm & 1pm-3pm).

Meal discount Mobile Phone for Employees Possible Discounts for Employees Possible Annual Profit Share Possible Events for Employees Coaching Flextime possible Hybrid Work Possible Health Benefits Company Retirement Mobility Offers