Head of Internal Sales (m/f/d)

Rico Design is one of the leading providers of creative products in the fields of hand knit, embroidery, fabrics, paper, party, artist material, crafts and jewelry. In our in-house design studio we develop unique collections and many ideas for creative hobbies with great attention to detail. We have our own sales organisations in Germany, Austria, France, Belgium, the Netherlands, Great Britain and Ireland and supply specialist retailers around the world. We are part of Tap Holding, a family-run group of companies operating throughout Europe with the sister companies. Creativmarkt und Wolle Rödel. Create your professional future together with 1,000 dedicated colleagues, because we are working together. Apply now and shape your professional future in a great team. We are looking for you as soon as possible Senior Consultant (m/w/d) Headquarter Paderborn

Leadership of national and international customer service teams at our headquarters Coordination, control and support of teams in day-to-day business and ensuring timely processing of customer requests and high-quality escalation Further development and continuous improvement of the cooperation of customer service and sales services as well as optimization of the interfaces to adjacent departments Standardisation of processes and improvement of cooperation across team boundaries Implementation of department-specific projects in close cooperation with the Head of Sales Special responsibility for IT systems (in particular ERP system, B2B webshop and CRM tools) with the definition of requirements, coordination of developments and ensuring efficient use in the sales process Support in the introduction of new IT solutions and tools, ensuring transparency and further development of evaluations and standard reports for sales

Successfully completed studies of the business economy, the economic engineering or comparable qualification leadership experience, ideally in the field of indoor service / customer service in the B2B area High level of self-initiative, sense of responsibility and enforcement, as well as good communication skills and flexibility Very high customer and service orientation Analytical Embossed Operation, Organisational Skill, High Process Orientation and Fast Conception Paired with Hands-On-Mentality Experience in the management and proper implementation of projects Safe handling of MS Office and very good knowledge of English language in word and writing, French knowledge of advantage

At our modern headquarters in the heart of Paderborn's city centre, you will find an attractive working environment with versatile tasks and a motivated team. Design the future of the company with us and benefit from the advantages of a contemporary employer – including exciting projects and numerous additional services. .