ITS Audiovisual Support Engineer I, IT Services m/w/d

Branche: Handel Branche: Handel

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Audiovisual Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. Our Audiovisual Support Engineers deliver exceptional support and play a pivotal role in maintaining the seamless functionality of Amazon's audiovisual and video conferencing infrastructure. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure the infrastructure of our systems works seamlessly so we can build the technology that businesses worldwide rely on.

As an ITS Audiovisual Support Engineer, you'll be the go-to knowledge expert for Amazon's global corporate employees, providing seamless end-to-end in-person services and frictionless on-site technical support. You'll be responsible for the total quality management of our audiovisual and video conferencing systems deployed across our offices, conference rooms, and event spaces, ensuring uninterrupted productivity. Amazon's Audiovisual Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

As a committed Audiovisual Support Engineer, you'll promptly respond to real-time troubleshooting and equipment failure requests, delivering an exceptional IT experience. Equipped with an advanced, comprehensive understanding of audiovisual standards, systems, and equipment deployed throughout Amazon, you'll quickly adapt to new processes and effectively communicate solutions to both technical and non-technical employees. Leveraging your comprehensive knowledge of AV standards and technical expertise, you will address complex challenges rapidly implementing effective workarounds to unblock events and ensure continuity. Our Audiovisual Support Engineers have an advanced understanding of audiovisual standards, systems, and equipment deployed throughout Amazon. As trusted partners, our Audiovisual Support Engineers work collaboratively with on-premise IT teams and other stakeholders to manage projects efficiently, serving as mentors and the main point of escalation within the team troubleshooting and resolving issues, providing solutions that maintain Amazon's operational excellence.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You'll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. As a trusted advisor and problem-solver, you'll take initiative to diagnose, troubleshoot, and resolve a wide variety of hardware and software issues by implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.

Job ID: 3013384