CRM Lead (m/w/d)

At FORMEL SKIN, part of the VOY family, we're redefining how people access healthcare. Together, we're building one of Europe's leading digital health platforms, helping millions of people improve their health through personalised treatments across dermatology, weight management, and preventative care.

Backed by some of Europe's leading health and consumer investors, FORMEL SKIN and VOY combine medical expertise, technology, and customer-centric innovation to make evidence-based healthcare more accessible, convenient, and effective. To date, we have supported millions of customers and patients through personalised treatment journeys and continue to expand our impact across new health categories.

Our ambitious team brings together experts from healthcare, consumer technology, product, growth, and operations. Based in Berlin and operating internationally, we're building the future of digital healthcare—and we're looking for exceptional people to join us on this journey.

As the CRM Lead(m/w/d), you will own the CRM vision, strategy, and execution across FORMEL SKIN and VOY's health brands. You will lead the development of world-class customer lifecycle programs that drive acquisition, engagement, retention, reactivation, and customer lifetime value across multiple healthcare verticals. This role combines strategic leadership with operational excellence and is ideal for an experienced CRM leader who thrives in high-growth, data-driven environments.